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Smart Buildings Show announces full conference programme for 2021

Speakers include Bluetooth, Johnson Controls, Microsoft, Schneider Electric, Siemens Smart...

91% of the UK would like better privacy laws for IoT devices

Research shows that despite GDPR, consumers still have clear concerns about responsible data use...

Fewer than 50% of enterprises have deployed intelligent automation technology

86% of IT executives surveyed believe human work, AI systems, and robotic automation must be...

Customer experience is now the top priority for quality assurance

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for...

SHV Energy improves customer service with smart devices and IoT connectivity

“Smart IoT” connectivity ensures a reliable and secure gas supply for its customers.

Crosser enables IFS customers to integrate, act on and create value from their IoT data

The Crosser Platform for real-time analytics, automation and integration of IoT data will empower...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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