‘Customer Service 4.0’ at Rolls-Royce Power Systems

A new service and digital strategy to transform MTU’s global customer support.

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Automation accepted in the workplace

The results of a large-scale study of more than 36,000 consumers in 18 countries by Verint® Systems Inc., and carried out in partnership with Opinium Research LLC, reveals that more than 70% of consumers stated there has been an increased use of automation technology—such as artificial intelligence (AI) and robots—in their workplaces.

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Salix Homes joins forces with ANS Group to enhance its digital services

Salford housing association Salix Homes has joined forces with leading cloud service provider ANS Group to further enhance its digital services.

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How robots and digitization will change the way we work

With around 1.8 million industrial robots, the number of robots has reached a new record in factories around the world. Workers around the world rate the fact that "colleague robots" can take over work that is detrimental to health or handle hazardous materials positively (64 percent on average). However, employees are worried about how their own training can keep up with the pace of the working world 4.0. These are the findings of the automatica Trend Index 2018. 7,000 employees...

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Skillsoft introduces All Digital Transformation Courses

North Highland selects Skillsoft’s full portfolio of Digital Transformation courses to enhance its digital transformation training.

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Cisco completes accompany acquisition

Cisco has completed the acquisition of Accompany, a privately held company based in Los Altos, Calif. The company provides an AI-driven relationship intelligence platform for finding new prospects, navigating the selling process, and strengthening relationships.Accompany's AI technology and talent will help Cisco accelerate priority areas across its collaboration portfolio.

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New roles at company's second Irish site will focus on engineering, technical support and inside...
There’s no looking back for traditional banks, with 84 per cent believing they will not revert to...
Five9 has released its 2025 Business Leaders Customer Experience Report offering analysis of CX...
Calls for international regulation and upskilling increase.
The role of the CIO is evolving with an increased focus on unlocking customer connections through...
While adoption of blockchain is on the rise, lack of skilled staff is hampering its development in...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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