BBVA and IPsofthave form ed a partnership for the joint development of a new generation of digital customer support services powered by artificial intelligence technologies, based on IPsoft’s virtual assistant, Amelia.
Read MoreNearly all respondents cite a lack of maturity in their marketing technology and poor collaboration between CIOs and CMOs as key barriers preventing them delivering great customer experiences.
Read MoreNearly two-thirds of respondents in the UK (58%) say more work is needed by companies to improve their online experience.
Read MoreLack of predictive analytics traps customers in vicious cycles based on their past selves.
Read MoreBy Bastian Nominacher, co-founder and co-CEO, Celonis.
Read MoreArtificial intelligence (AI) hasn’t always had favourable representation in pop culture. In Stanley Kubrick’s 2001: A Space Odyssey (1968), homicidal supercomputer Hal demonstrated how AI could surpass the intelligence of a human — and for humans, the results weren’t so great. In reality, AI threatens our jobs more than our lives. Here, Graham Smith, head of marketing at Microsoft recruitment partner Curo Talent, explains why IT workers needn’t worry about the AI takeover.
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