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Wiraya Activation Intelligence will use machine learning to help mobile operators serve millions of customers per day across Europe.
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A major digital workplace survey of senior IT executives - across 100 medium to large organiastions, reveals that 80% believe poor internal communication negatively impacts on staff productivity across the digital workplace. The survey, conducted by bluesource, also indicates that 70% think that current internal communication systems are preventing employees talking and collaborating effectively.
Read MoreNew contract with Civica Digital will help boost customer satisfaction and future-proof the council.
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By David Clamp, Managing Director, Merlin Digital Consulting Ltd.
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Two-thirds (66%) of UK consumers would choose text-based channels over speaking with a live person on the phone when it comes to customer service.
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Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.
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