BLOG

The customer service battle: digitalisation vs the human touch

There’s an ongoing battle between digitalisation and the drive to consistently achieve the all-important human touch in customer service. Chatbots, automation and artificial intelligence are solving the woes of customer service teams — and customers — worldwide. Or so it would seem.

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Digital distrust

Majority of UK businesses interviewed admit to selling customer data to other organisations/business partners. Less than half of UK consumers are willing to provide organisations with their personal data in exchange for free or less expensive services.

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Collaboration around data is holding back 95 percent of enterprises deploying AI

Nearly 90 percent of organizations investing in AI, very few succeeding.

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Ubiquity Technology partners with UiPath

UiPath’s RPA solution to help Ubiquity Technology customers complete core operations more efficiently, accurately, securely and at scale.

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NEWS

Businesses must embrace the digital workplace or risk being left behind

Digital natives are driving organisational change for greater work/life balance.

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BLOG

Making Change Stick: Secrets for Managing Tech-driven Change

By Paul Whitelam, Senior Vice President, Global Marketing, ClickSoftware.

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Companies see great opportunities for digital transformation in logistics, but many are still in...
Precisely and Corinium survey 100 CX leaders who say they’re investing in data strategies to...
Research published by in-memory analytics database creator, Exasol, reveals that only 30% of...
User spending via voice assistants is expected to grow as much as 6x in three years.
Data centre experts predict at least 6X increase in DCI bandwidth demand over next five years, with...
Consolidation of technology to reduce the burden on IT, save money, and ultimately find new ways to...
Latest Video

Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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