New capabilities further perfect the ability to blend human expertise with AI-powered insights to optimize testing.
Read MorePolish Credit Office, the largest credit bureau in CEE, commits to implementing Billon blockchain for storage and secure access to sensitive customer information.
Read MoreSure, a sheet of A4 is convenient. But your data won't be exact or real time.By Kevin Bull, product strategy director at Columbus UK.
Read MoreNewVoiceMedia reveals nearly half of UK consumers ditched a business last year following poor customer service.
Read MoreA new service and digital strategy to transform MTU’s global customer support.
Read MoreThe results of a large-scale study of more than 36,000 consumers in 18 countries by Verint® Systems Inc., and carried out in partnership with Opinium Research LLC, reveals that more than 70% of consumers stated there has been an increased use of automation technology—such as artificial intelligence (AI) and robots—in their workplaces.
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