Digitalisation World

Digital workplace survey – poor communication is reducing staff productivity

Published in Digital Business

A major digital workplace survey of senior IT executives - across 100 medium to large organiastions, reveals that 80% believe poor internal communication negatively impacts on staff productivity across the digital workplace. The survey, conducted by bluesource, also indicates that 70% think that current internal communication systems are preventing employees talking and collaborating effectively.

Published in Digital Business

New contract with Civica Digital will help boost customer satisfaction and future-proof the council.

BLOG

The Perfect Storm – digital, data, and changing business models

Published in Digital Business

By David Clamp, Managing Director, Merlin Digital Consulting Ltd.

NEWS

Self-service and AI are redefining how consumers view customer service

Published in Digital Business

Two-thirds (66%) of UK consumers would choose text-based channels over speaking with a live person on the phone when it comes to customer service.

NEWS

Inertia threatens digital change

Published in Digital Business

A new report released by Harvard Business Review Analytic Services in association with DXC Technology, reveals that companies expect pressures from digital technology disruption to accelerate and intensify, yet worry that organizational inertia and resistance to change will hold them back.

Published in Digital Business

DXC Technology has launched DXC Agile Process Automation (APA), a new digital platform that combines cloud and robotic process automation (RPA) with embedded artificial intelligence (AI) to enhance a company’s business processes.