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International Data Corporation (IDC)has publishd its worldwide information technology (IT) industry...

Pandemic advances digital transformation across the globe

COVID-19 has catalysed the speed and depth of the world’s digital transformation efforts,...

Customer experience (CX) technology sets a new baseline but still struggles to satisfy many

38% of consumers globally say that CX systems improved during the pandemic – but 52% experience...

75% of workers say leadership has prioritised structure over collaboration

Transformation during the pandemic did not focus on how people collaborate, leading to a new...

IaaS market to grow revenues more than 100x

Digital transformation (DX) is one of the trends shaping the enterprise world and driving the...

Three in four consumers ready to walk away if customer service is poor

Survey highlights scale of frustrations with the pandemic customer experience.
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Huawei Agile Solution Improves Jumeirah Group

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