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The London Market is ripe for change – 60% of the specialist insurers said business-as-usual is not good enough.
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Capita plc (Capita) has secured a £7.5m four-year contract extension to continue providing network and IT services to Norfolk County Council.
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Study highlights lack of investment in areas most likely to have a positive CX impact.
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Integration challenges continue to slow down digital transformation initiatives, as many organisations don’t have a company-wide API strategy.
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Rich Lyons, Executive Vice President at Capgemini DCX, defines digital customer experience as it relates to sales, marketing, commerce, and service.
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By Sally Sourbron, Senior HR Director, EMEA, ServiceNow.
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Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.
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