Digitalisation World

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Study highlights lack of investment in areas most likely to have a positive CX impact.

Many businesses are failing to keep their workforce at the heart of their digital transformations,...

Four out of five prefer that human customer service interactions remain a part of customer service.

In a global survey of IT leaders, Cloudera found that enterprises are keen on AI agents, but fears...

33% of businesses have insufficient financial resources to innovate.

Tough new EU rules on using AI in high risk situations will require organisations to meet...

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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