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Transforming Customer Experience: A Tech-Powered Evolution in Customer Support

Customers are the lifeblood of any business. But with today’s customers having more choice than ever before, this is putting pressure on organisations to deliver a strong customer strategy that sets them apart from their competitors. Any organisation that wants to live by a strong customer service philosophy needs to make a financial and cultural commitment to go the ‘extra mile’ for their customers. However, what constitutes good service varies from company to company.

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Emergency first aid in the case of total IT failure

By James Blake, Global Head of Cyber Resiliency GTM Strategy at Cohesity.

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NEWS

Majority of business leaders optimistic about their organization’s growth in 2024

83% plan to increase investments in digital tools and technology, in particular AI as a driver of innovation and revenue growth, in the next 12-18 months. 52% intend to do the same for sustainability.

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NEWS

Vodafone and Microsoft sign 10-year strategic partnership

Partnership to bring generative AI, digital services and the cloud to more than 300 million businesses and consumers.

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NEWS

MSP budgets up by as much as 70% to meet growing IT demand

Managed service providers (MSPs) are increasing their spending by as much as 70% to meet growing enterprise demands, according to a new report from ETB Technologies. While 80% of respondents have increased their budget spend overall, 67% have doubled (50%) their budget size with the remaining respondents (27%) saying they had increased their budget by as much as 60-70%.

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Managed Services to Take Centre Stage in 2024

By Richard Thomas, founder and CEO of Highlight.

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Significant IT modernisation, access to IT devices and improved faster and easier IT systems are...
Cognizant has been selected by Volkswagen Group España Distribución in Spain to enhance customer...
Tata Consultancy Services (TCS) has completed a large-scale cloud migration project for Randstad, a...
New report reveals the challenges the industry will face over the next five years.
Annual survey reveals organizations must rethink traditional IT strategy to succeed in new normal.
Costa Coffee leverages hybrid integration and APIs to introduce a new customer loyalty experience.
Latest Video

Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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