NEWS

Almost half of consumers stop doing business with a company after one bad experience

Five9 has released its 2025 Business Leaders Customer Experience Report offering analysis of CX trends shaping how global business leaders create enduring customer experiences in the era of The New CX. Based on a survey of over 400 senior business decision-makers across the US, UK, and Canada, the report explores how global organizations are rethinking CX to build lasting customer relationships in an increasingly digital world.

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NEWS

Workforce crisis sparks debate over HR & IT merger

New study of global tech leaders finds IT leaders believe combining functions could boost productivity and engagement.

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NEWS

HP expands Workforce Experience Platform

AI-powered platform offers new capabilities across device management, sentiment analysis, and predictive lifecycle planning.

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NEWS

Infosys and LogicMonitor collaborate

Driving enhanced operational efficiency and observability with Infosys AIOps Insights and LogicMonitor’s Edwin AI.

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NEWS

Nine in ten public sector organisations to focus on agentic AI in the next 2-3 years

Public sector organizations recognize the potential of AI for enhancing decision making, improving service delivery and driving operational efficiency, with two-thirds (64%) already exploring or actively working on Gen AI initiatives.

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NEWS

LTIMindtree, Eurobank and Fairfax Digital Services collaborate to build Digital Innovation Hub in Cyprus

This centre will facilitate the development of Advanced Digital Solutions for Eurobank, Fairfax and other EU customers.

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Energy efficiency experts from Exergio expose the pitfalls of the carbon offsets market, showcasing...
Tieto has signed an extensive outsourcing agreement with the municipality of J?rf?lla in the...
State of Process Orchestration and Automaton Report reveals “Automation Armageddon” fears as...
1 in 5 small businesses say the prospect of working remotely for months on end is a major concern.
Getting caught out unaware is the number one bugbear for IT professionals according to global...
Intel has shared its strategy for the future of data-centric computing, as well as an expansive...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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