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NEWS

Self-service and AI are redefining how consumers view customer service

Two-thirds (66%) of UK consumers would choose text-based channels over speaking with a live person on the phone when it comes to customer service.

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NEWS

Inertia threatens digital change

A new report released by Harvard Business Review Analytic Services in association with DXC Technology, reveals that companies expect pressures from digital technology disruption to accelerate and intensify, yet worry that organizational inertia and resistance to change will hold them back.

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Digital platform offers Robotic Process Automation as a Service

DXC Technology has launched DXC Agile Process Automation (APA), a new digital platform that combines cloud and robotic process automation (RPA) with embedded artificial intelligence (AI) to enhance a company’s business processes.

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NEWS

Two thirds of channel companies eager to enter into new partnerships

Nearly two thirds (61%) of channel businesses are looking for new companies to partner with between now and 2020. This is according to research carried out by OnePoll, commissioned by Agilitas, the leading European innovator of customer driven IT channel services.

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NEWS

Six ways AI will develop in 2018

By Kriti Sharma. VP, Artificial Intelligence at Sage.

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Software AG names Sanjay Brahmawar as new Chief Executive Officer

The Supervisory Board of Software AG has appointed Sanjay Brahmawar (47) as the new Chief Executive Officer of Software AG for five years as of August 1, 2018. Brahmawar succeeds Karl-Heinz Streibich (65), who will step down after more than 14 years at the top at Software AG as he has reached the recommended age limit.

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Atos selected as HMRC agile transformation delivery partner

Atos has strengthened its existing partnership with HM Revenue and Customs (HMRC), signing a new...

Telecoms industry steps up to lead global digital transformation charge

New research following Mobile World Congress shows uptick in application services implementation to...

Major lag in transformation globally

Emerging markets are the most digitally mature, based on the latest Digital Transformation Index...

Majority of companies face digital deadlock

Workday, Inc. has released the results of a new European study, ‘Digital Leaders: Transforming...

MSP industry faces regulation

2nd edition of annual report provides analysis of 2020 MSP security trends, and predictions and...

Leaders struggle to balance digital innovation and security

Akamai Technologies has released data noting how companies are struggling with the tug-of-war...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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