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Almost half of consumers stop doing business with a company after one bad experience

Five9 has released its 2025 Business Leaders Customer Experience Report offering analysis of CX trends shaping how global business leaders create enduring customer experiences in the era of The New CX. Based on a survey of over 400 senior business decision-makers across the US, UK, and Canada, the report explores how global organizations are rethinking CX to build lasting customer relationships in an increasingly digital world.

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NEWS

Workforce crisis sparks debate over HR & IT merger

New study of global tech leaders finds IT leaders believe combining functions could boost productivity and engagement.

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NEWS

HP expands Workforce Experience Platform

AI-powered platform offers new capabilities across device management, sentiment analysis, and predictive lifecycle planning.

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NEWS

Infosys and LogicMonitor collaborate

Driving enhanced operational efficiency and observability with Infosys AIOps Insights and LogicMonitor’s Edwin AI.

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NEWS

Nine in ten public sector organisations to focus on agentic AI in the next 2-3 years

Public sector organizations recognize the potential of AI for enhancing decision making, improving service delivery and driving operational efficiency, with two-thirds (64%) already exploring or actively working on Gen AI initiatives.

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NEWS

LTIMindtree, Eurobank and Fairfax Digital Services collaborate to build Digital Innovation Hub in Cyprus

This centre will facilitate the development of Advanced Digital Solutions for Eurobank, Fairfax and other EU customers.

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Research shows 90% of workers support hybrid work

A majority describe digital collaboration as useful — but relatively few describe it as engaging,...

Bournemouth & Poole College selects virtual learning environment

Bournemouth & Poole College is home to 11,000+ students from across the region, the UK and...

Digital world class technology organisations deliver more value

Digital world class technology organisations deliver far greater value than their peers, are more...

Businesses falling drastically short in efforts to digitise supply chain

Study finds just one in 20 (6%) businesses has developed an entirely digital trading relationship...

Asda selects HCL Technologies to help drive IT transformation

HCL Technologies has been selected to help drive IT transformation at the UK's third-largest ...

Orchestrating the CX capability

Leveraging the power of Enlighten AI to orchestrate consumer interactions for interruptible digital...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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