Digitalisation World

Customer experience maturity leads to business resilience, revenue growth and agent retention

Published in Digital Business

Companies that have continued to invest in their customer experience (CX) over the past year are 16 times more likely to have maximised their resiliency during the pandemic and three times more likely to have grown their customer base year over year, according to new research released by Zendesk, in partnership with Enterprise Strategy Group (ESG).

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ControlUp and VMware expand partnership

Published in AIOps Digital Business

ControlUp is excited to announce VMware will resell ControlUp’s new digital employee experience management solutions, making them available to VMware Horizon customers. ControlUp Remote DX and Scoutbees solutions provide Horizon customers with a unique window into remote workers’ local area networks, and perform synthetic testing to spot potential problem areas before they result in employee frustration and hamper productivity.

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Mainframes making a digital difference

Published in Digital Business Server Technology

New offerings help customers improve software quality, reduce risk, and increase resilience.

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Fujitsu initiates next phase of its "Work Life Shift"

Published in Digital Business

The new phase of Fujitsu's own internal "Work Life Shift" aims to create a true hybrid working model by combining effective use of remote work and real office communication.

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