Digitalisation World

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Park Holidays UK relies on IGEL

Published in Digital Business

Supports ambitious M&A growth strategy, cloud adoption and use of Microsoft 365.

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SAP supports ESG goals

Published in Digital Business

Majority of organisations say ESG factors will influence their future technology buying decisions.

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Ecommerce businesses losing at least 10% in revenue due to downtime and website performance issues

Published in Digital Business

Box UK survey finds 88% of ecommerce leaders concerned about technical debt following “kneejerk” digitalisation.

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Decision makers too reliant on gut feeling?

Published in Digital Business

According to a new report from Arelion (formerly Telia Carrier), a third (32%) of business leaders admit that over 50% of their decision-making process is based on emotional response or ‘gut feel’ when choosing a network provider. Decision-makers in the US are particularly driven by emotion, with 46% attributing over half of their decision-making processes to it. The survey was conducted in the US, UK, France and Germany, and the report “The Quest for Network Quality in 2022” provides...

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Rising customer expectations makes “exceptional” the new service baseline

Published in AI Digital Business IT Management + Service

New Zendesk study shows 66% of customers are less patient than last year, while 64% of companies say customer service has a direct impact on business performance.

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