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Businesses fail to measure or monitor customer service quality

Research highlights lack of consensus on what quality means and finds many businesses prevented...

SGN selects Talend

Enterprise-wide data transformation and governance project to help nation’s second largest gas...

Data governance programmes are crucial for trust

Research from Drexel University’s LeBow College of Business, in collaboration with data integrity...

Software AG adds predictive analytics & new IoT industry standards

Enriched historical, real-time and predictive analytics functionality.

MongoDB introduces Cloud platform

MongoDB has introduced a series of products that comprise the MongoDB Cloud platform that give...

The battle against identity-related cyber threats in 2026

Sophos’ latest report highlights the rise of identity-related cyberattacks, emphasising the need...

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How to Turn Data into Business Value

Marc Chemin, Global Insights & Data Consulting Leader, shares his view on how our clients can exploit big data and analytics to enhance organizational revenues, customer satisfaction and business processes.

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