Cloudy outlook is clearing for customer service

Customer expectations driving contact centres to the cloud, but protection of customer data is still a universal concern, finds new research.

Read More





Agilitas launches ‘EVOLVE for Your People’ Report.
Innovative automated threat detection, investigation and response (TDIR) products illuminate...
New global research from M-Files identifies top document management challenges impeding job...
New research from Confluent sees IT leaders share their biggest data challenges.
Hospitals and governments use SAS Analytics to visualise, forecast and make informed decisions...
OmniSci users will get deeper insights interactively on multi-billion row datasets with newly...
Latest Video

How to Turn Data into Business Value

Marc Chemin, Global Insights & Data Consulting Leader, shares his view on how our clients can exploit big data and analytics to enhance organizational revenues, customer satisfaction and business processes.

Read more