Cloudy outlook is clearing for customer service

Customer expectations driving contact centres to the cloud, but protection of customer data is still a universal concern, finds new research.

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Survey data shows transformed companies are 22x more likely to get new products and services to...
The new offering makes analytics and AI accessible as a fully-managed service, at lower prices...
Exasol, the high-performance analytics database, has formed a strategic partnership with...
Smarter use of data makes it even easier for M6toll to analyse traffic patterns, providing insight...
Oracle names Informatica a preferred partner for enterprise cloud data integration and data...
Databricks has launched the Accelerate Impact Partner Program. Through the program, Consulting and...
Latest Video

How to Turn Data into Business Value

Marc Chemin, Global Insights & Data Consulting Leader, shares his view on how our clients can exploit big data and analytics to enhance organizational revenues, customer satisfaction and business processes.

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