Managed services sector experiencing growing pains as it matures

Managed Services is now a mature business sector, although by its nature, it will continue to evolve, attract new entrants, stimulate innovations and grow as it takes over from the traditional IT industry. Further changes in the industry are required though, especially in sales approach and the way it addresses and engages with customers if it is to achieve its full potential. These were some of the conclusions from a very successful Managed Services and Hosting Summit held in London on 17...

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New wave of vendors driving growth in managed services

The increasing demand for the provision of IT and Telecoms as a managed service is revolutionising the IT industry and creating new opportunities for both vendors and resellers alike. The changing buying behaviour that is accompanying this revolution and the demand for platforms and technologies to support the delivery and consumption of IT applications and services has created a fertile environment for the growth and development of a new generation of vendors with a range of innovative...

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How to Turn Data into Business Value

Marc Chemin, Global Insights & Data Consulting Leader, shares his view on how our clients can exploit big data and analytics to enhance organizational revenues, customer satisfaction and business processes.

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