New research reveals 75 percent of customers still favour live agent support for customer service vs 25 percent self-service and chatbots.
Read MoreRainbird, the award-winning AI-powered automated decision-making platform, has been deployed by global accounting firm Grant Thornton to automate the assessment of Research & Development (R&D) tax claims to HMRC.
Read MoreLeading fashion streetwear and sportswear retailer, Footasylum PLC (‘Footasylum’), has seen a 28 percent increase in email revenue from hyper-personalised marketing communications as a result of working with artificial intelligence (AI) company, Peak.
Read Mores.Oliver is using Nexthink alongside ZIS Leutek to aid IT support, enhance employee and customer satisfaction – and prepare for upcoming virtual reality projects.
Read MoreSoftware AG's Cumulocity IoT has been selected by The Nordex Group, a global manufacturer of innovative onshore wind turbines. The Nordex Group manages clean-energy wind farms based on sensor data. Headquartered in Hamburg, Germany, the company plans to connect and monitor its 6,800 existing wind turbines, using Cumulocity IoT as a platform for digitising their wind farms.
Read MoreHUAWEI CLOUD officially launched its Blockchain Service (BCS) for global use on November 15, 2018, after launching it for commercial use in China on October 10th this year.
Read More