By James Moore, VP EMEA Sales at DoiT International.
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Read MoreIn this Q&A, Darren Rushworth, President of NICE International, explores how purpose-built AI is revolutionising customer service by addressing the shortcomings of generic AI solutions. He discusses how organisations can bridge critical consumer protection gaps, leverage domain-specific AI models for better outcomes, and drive long-term transformation in customer experience.
Read MoreSatish Thiagarajan, Founder and CEO of UK consulting firm Brysa, compares BPA and RPA, when to use them, and when they work well together to bring about business change.
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