Customer centric organizations that deliver superior customer experiences have one important success factor in common, they have loyal customers.
By Ryan Tamminga, Vice President of Customer Success at Alchemer.
As the COVID-19 crisis took effect, businesses rushed to deploy technology that would help their teams work remotely and continue to be effective. The situation created widespread concern around a range of issues, from the ability of employers to deliver home working infrastructure, to productivity levels and the impact of lockdown on existing IT projects.
By Chris Pont, CEO at IJYI.
COVID has triggered a massive digital shift, encouraging more businesses to migrate their operations online to the cloud, and well away from legacy systems. Not only does the move toward digitalization streamline organizational processes, but it makes companies more resilient, more robust, and, most importantly, more adaptable to unforeseen events such as the coronavirus.
By Emma Maslen, an executive coach and adviser to start-ups.
One of the key components to commercial success is being able to adapt rapidly to changing environments. 2020 presented a clear example, with COVID-19 forcing many organisations to pivot with little warning.
By Matt Shearer, Director of Product Innovation, Data Language.
At the height of lockdown measures in the UK, 69% of the 33 million British workers were working remotely according to a study commissioned by Ciena. With millions of people working from home, children studying remotely while they wait to see if they can go back to school in the coming weeks, and social lives still mostly focused indoors, home broadband has become more important than ever before.
By Jamie Jefferies, GM and VP of EMEA at Ciena.
The UK recently entered into a recession and financial markets have now officially taken their worst hit in over a decade, with many businesses having indefinitely, and in some cases irreversibly, shut their doors. Others have had to completely rethink the way they do business. The world saw gin distilleries pivot to make hand sanitiser, supermarkets introduce drive-through options and gyms move their workouts online. In the early days of lockdown, Dyson – known for its vacuum cleaners – moved towards manufacturing medical ventilators.
By Jan Philipp Thomsen, Vice President Business Models & Enablement at Celonis.
Recently, Slack CEO Stewart Butterfield suggested that tech leaders need to make peace with permanent remote work. He predicted that Slack’s future workforce will remain 20-30% remote: the majority coming into the office 1-2 days per week for face time with their teams, home working the rest of the time.
By Ed Butler, CEO & Founder, Amito.
The manufacturing industry is producing more data than ever before as sensors become readily available and manufacturers look to squeeze ROI out of existing machinery while modernising their operations for the digital future.
By Daniel Valle, Chief Technologist - Service Providers EMEA at World Wide Technology.
NTT’s John Eland, talks through the company’s global data centre expansion plans, which cover the US, UK, Spain, South Africa, Malaysia and, most notably, India. John also explains how NTT’s ability to provide almost any combination of colocation, connectivity and ICT solutions required fits perfectly with customers’ hybrid IT requirements.
Chair of the Data Centre Alliance’s Thermal Management Special Interest Group (SIG), Jon Summers, looks at some of the topics and technologies under scrutiny as the current sustainability focus turns up the heat on the data centre sector to improve its environmental performance. Liquid cooling, legacy data centres, the PUE metric, geography and climate, waste heat reuse and the role of AI are all covered during the discussion.
Jason Beal, Senior Vice President, Global Channel and Partner Ecosystems, AvePoint, talks through the results of the company’s first MSP Global Preference Survey, with security, governance and cloud migration ranking as top priorities. MSPs are also wanting to both consolidate the number of vendors with which they deal while also bringing on board new solutions. Jason also offers some valuable advice to MSPs in terms of some key business development objectives.
Michael Queenan, Co-Founder and CEO of Nephos Technologies, explains the importance of understanding the whole data stack – the storage and the governance as well as the analytics – in order to turn the raw data into valuable, actionable information. Michael also details how his company is helping customers on their ‘data literacy’ journey, most recently with the introduction of a Data Governance as a Service solution.
The latest offering from Plutora, the Test Environment QuickStart Bundle, takes an agile approach to evolving DevOps practices. The objective is to simplify the approach to DevOps transformation and provide an immediate return on investment.