NEWS
Leading CX strategies with thoughtfulness

Customer service has quickly become a key differentiator as a result of changing consumer behaviours during the pandemic. Personalisation from brands is in the spotlight and many organisations are adopting personalised customer experience (CX) strategies in order to deliver relevant messages to audiences. By Brian Atkinson, GM & VP at Five9.

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NEWS
The trend to co-managed IT service delivery

The Covid-19 pandemic has triggered a shift in how enterprises manage their IT. By Bob Petrocelli, CTO, Datto.

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NEWS
End-user devices are no longer just an IT decision

By Nick Offin, Head of Sales, Marketing & Operations at Dynabook Northern Europe.

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NEWS
The best of both worlds: Making the most of your Hybrid IT strategy

Living through ‘unprecedented times’ is nothing new for organisations. Businesses have always had to deal with highs and lows and adapt accordingly. The pandemic has shown that the flexibility to maximise or minimise the impact of planned or unplanned opportunities or threats is vital. By Chris Huggett, Senior Vice President, Europe & India.

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NEWS
Meeting digital transformation demand

As digitization accelerates, how can the industry increase support for IT and engineering professionals amid a growing skills shortage? By Marc Garner, VP, Secure Power Division, Schneider Electric UK&I.

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NEWS
Recovering from 2020: how digital transformation will be essential for sports in 2021

2020 was a difficult year for everyone, with a huge number of industries suffering thanks to the pandemic. This was certainly the case for the sports industry, which saw reliable sources of revenue, such as ticket sales and food and drink at stadiums, decimated. By Lars Rensing, CEO of enterprise blockchain service provider Protokol.

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NEWS
Automated, vetted functionality and the potential of the composable enterprise

In a lot of ways, the economy is like a road; businesses are the drivers and customers are the passengers. And the vehicle propelling those organisations forward? Their IT architecture. By Nick Ford, Chief Technology Evangelist at Mendix.

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NEWS
Extracting value from invention

Invention is the creation of technology; innovation is how you use that invention to extract value. By Dr. Colin Parris, Senior Vice President and Chief Technical Officer, GE Digital.

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NEWS
The difference between adaptability and agility

Here, Matt Parker, CEO of Babble, explains the inherent differences between adaptability and agility and why both are vital.

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NEWS
Business process transformation in the digital age: what does good look like?

As all businesses strive to be more agile and digital, it follows that their processes must be more nimble and adaptable too, but what is the desired end state? Aims for improvement typically include enhanced cost-efficiency and speed; superior process experiences - including scope for ongoing optimisation, increased self-service and personalisation; plus seamless compliance. But what’s the key to enabling all of this? Gregor Joeris, CTO of SER Group, gives his assessment.

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Videos

Jason Beal, Senior Vice President, Global Channel and Partner Ecosystems, AvePoint, talks through the results of the company’s first MSP Global Preference Survey, with security, governance and cloud migration ranking as top priorities. MSPs are also wanting to both consolidate the number of vendors with which they deal while also bringing on board new solutions. Jason also offers some valuable advice to MSPs in terms of some key business development objectives.
Richard Clifford, Head of Innovation at Keysource, talks through some of the company’s recent customer success stories, its new cybersecurity focus, and goes on to provide some great insights into the data centre sustainability debate – with Scope 3 emissions and supply chain collaboration a major focus, alongside hybrid cooling and the edge. Richard also suggests that it might be time to move beyond the PUE metric as a measure of data centre energy efficiency.
Craig Stewart, Chief Technology Officer at SnapLogic, provides some fascinating insights as to how a combination of data and AI and Machine Learning is already providing major benefits across all industry sectors, not least in helping organisations to address major sustainability challenges; and also in allowing many businesses to capitalise on the IoT opportunity. In summary, Craig believes that few, if any, companies can afford to ignore the advantages of increased data literacy.
Michael Queenan, Co-Founder and CEO of Nephos Technologies, explains the importance of understanding the whole data stack – the storage and the governance as well as the analytics – in order to turn the raw data into valuable, actionable information. Michael also details how his company is helping customers on their ‘data literacy’ journey, most recently with the introduction of a Data Governance as a Service solution.

News

Nearly three quarters of UK businesses see a direct link between customer service and business performance.
Issued in collaboration with the World Economic Forum and global academic leaders, new research finds 1 in 3 organisations faced direct business impact due to an occurrence of AI bias.
Strategic IT services engagement accelerates post-merger innovation and growth.
Newgen well-poised to deliver low code, cloud-native AI/ML capabilities to every enterprise.