Expert Opinions

How DCIM Tools Facilitate Data Center Asset Management

Published in DC Facilities + Colo Infrastructure + Asset Management

IT asset management has never been easy, and it becomes exponentially more difficult as data centers increase in complexity. However, many organizations continue to use pen, paper and spreadsheets to track IT assets. These manual processes cannot keep pace with the rate of change in the IT...

NEWS

Are Machines the New Face of Customer Service?

Published in AI Everything AI Robotic Process Automation

If you prefer not to deal with people when shopping, you’re not alone. Mitel’s recent study of 5,000 consumers around the world uncovered that on average a quarter of consumers never want to deal with a human when shopping online. By Shameem Smillie, Contact Centre Sales Manager UKISA.

NEWS

Building the digital machine shop of the future

Published in Digital Business

Every industry, from automotive and aerospace to machinery and energy, depends on part manufacturers and machine shops. Often these are small departments or smaller businesses who face increasing competition, and they have to work with new materials and technologies, as part of complex supply...

NEWS

Why have we become desensitised to cyber-attacks?

Published in Datacentre + Network Security Security + Compliance

1989 was of a year of positive milestones which would have a profound impact on the way we live and work today. The World Wide Web was invented, the Berlin Wall was torn down, and the first GPS satellite went into orbit. However, not everything about the year was a cause for celebration. Alongside...