Expert Opinions

NEWS

Human-robot teamwork makes the dream work

Published in AI Everything AI Robotic Process Automation

By Karen Inbar – Director of Marketing, NICE Advanced Process Automation Solutions at NICE.

NEWS

Why Organisations Are Facing An Automation Conundrum

Published in AI Everything AI Orchestration + Management Tools

More organisations today are realising the advantages that automation can bring their businesses in reducing errors; increasing profitability; driving efficiencies and enhancing competitiveness. These benefits are increasingly clear but achieving them has not been easy historically. The right...

NEWS

Five steps to create first-class customer experience

Published in Digital Business

No matter what you sell, or to whom you sell it, the experience your customer has when dealing with your company is now a crucial element in any decision to buy or retain your services. By Bob Dunn, associate vice president of EMEA and APAC with Hyland.

NEWS

Could voice technology be the next secret weapon in driving retail growth?

Published in AI Robotic Process Automation

According to a report from analysts at Canalys, the worldwide smart speaker market grew by 187 per cent in the second quarter of 2018. Collectively, Apple, Google, Xiaomi, Amazon, and others shipped 16.8 million units, up from nine million in the first quarter. According to Canalys, there will be...