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Imagine this. You come up with an exciting, new and innovative idea for your business and you’re excited to see it come to life. But, when you actually get the ball rolling, the process is longer than anticipated. This means more time is wasted and the team can often become demotivated. There’s...
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The age of automation is upon us, with Artificial Intelligence (AI) transforming our personal and professional lives. At home, asking Alexa to order goods and give us the weather forecast is quickly becoming the norm, and at work, some of us now find ourselves collaborating with robot colleagues,...
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With voice technology becoming more and more mainstream, an increasing number of businesses are turning to chatbots to streamline their customer services and decrease costs. While chatbots as customer service agents are gaining ground, businesses still need to overcome a series of challenges when...
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B y James Sinton, Head of Technology Services, IMS Evolve.
Read MoreBy Kevin Bull, Product Strategy Director, Columbus UK.
Read MoreFor communications service providers (CSP) facing significant churn in traditional lines of...
Read MoreBy Richard Smith, Regional Manager at SOTI.
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