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How and when to adopt AI – a digital maturity model
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Now more than ever, digital transformation (DX) has become a strategic priority for every organisation. By Ash Finnegan, digital transformation officer, Conga.

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To embrace automation, businesses must build trust in technology

Automation is disrupting the very nature of how humans work. AI, cloud computing, bots, robots, cybersecurity and real-time data appear in headlines every day and have built a dual reputation as both a villain and a saviour; they disrupt industries, eliminate jobs and – yet – are also responsible for creating tremendous value. By Sherif Choudhry, Managing Director, BCG Platinion.

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Adaptive computing platforms deliver efficient AI acceleration

AI has begun to change many facets of our lives, creating tremendous societal advancements. From self-driving automobiles to AI-assisted medical diagnosis, we are at the beginning of a truly transformative era. By Greg Martin, Director, Strategic Marketing, Xilinx, Inc.

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To realise transformation requires a cultural change

For many people, Jimi Hendrix is considered the best guitarist in the world. His ambidexterity undoubtedly played a big role in his success. By Carsten Rust, Senior Director Digital Transformation EMEA, Pegasystems.

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Enterprise multi-cloud: what needs to change in 2021

In this new wave of cloud adoption, we are witnessing a rapid increase in multi-cloud models as a growing number of enterprises seek more choice for their data and workloads. No single cloud model can fit the diverse requirements and workloads across different business offerings. By Michel Robert, CEO of Epsilon.

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AI-powered voice analytics are now ready to power the digital-first contact centre in 2021

AI has been identified by Deloitte analysts as the technology that is critical to ‘elevate the human experience’ and power successful next-generation customer service. Gerry de Graaf, Managing Director of award-winning AI voice analytics provider Xdroid, discusses how this advanced tech can help contact centres deliver a consistently high level of customer experience (CX) and ease internal contact centre pain points in a post-COVID world.

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Overcoming six AI challenges in 2021

Gurpreet Purewal, Associate Vice President, Business Development, iResearch Services, explores how organisations can overcome the challenges presented by AI in 2021.

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How to thrive in the enterprise AI era

Enterprise AI is the ability to embed AI methodology — which combines the human capacities for learning, perception, and interaction all at a level of complexity that ultimately supersedes our own abilities — into the very core of an organisation’s data strategy. By Alexis Fournier, Director of AI Strategy, Dataiku.

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How and when to adopt AI – Conga’s digital maturity model

By Ash Finnegan, digital transformation officer, Conga.

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Using a Value Stream approach to go beyond DevOps and Agile

Software application development is a profitable and high-growth industry, with the UK market estimated to reach a value of £32.8bn this year. To compete effectively and remain relevant, organisations have focused on making sure the entire lifecycle, from concept to release, is as short and efficient as possible. By Mike O’Rourke, Chief R&D Officer, Digital.ai

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Transformation requires a cultural change

For organisations to undergo successful digital transformation, a change in cultural mindset among leadership is crucial. By Carsten Rust, Digital Transformation Director EMEA, Pegasystems.

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Three strategies to create a customer centric culture and build a loyal customer base

Customer centric organizations that deliver superior customer experiences have one important success factor in common, they have loyal customers. By Ryan Tamminga, Vice President of Customer Success at Alchemer.

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Videos

Interview with Krista Griggs, Head of Financial Services & Insurance at Fujitsu. Women working in the IT industry share their experiences – covering the opportunities they have had, the challenges they have had to overcome during their careers to date, and offering plenty of constructive thoughts and observations as to what improvements still need to be made when it comes to improving diversity within the workplace.
John Parlee, Chief Information Security Officer (CISO) at Park Place Technologies, discusses the importance of being able to demonstrate to customers, and employees, that your company recognises the importance of IT security, through a combination of standards, Zero Trust and, increasingly, cyber insurance.
Interview with Liz Parnell, Chief Operating Officer, EMEA, at Rackspace Technology. Women working in the IT industry share their experiences – covering the opportunities they have had, the challenges they have had to overcome during their careers to date, and offering plenty of constructive thoughts and observations as to what improvements still need to be made when it comes to improving diversity within the workplace.
Andrew Hollister, CISO at LogRhythm, discusses the findings of the company’s recent report, produced in association with Ponemon Institute – covering the current threat landscape, the need for clear communications between the CISO and the CEO/board level executives, and the importance of using a security framework to help build an optimised, end-to-end and resilient cybersecurity infrastructure.

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