NEWS
The modern workplace: where bots must be tamed
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From robots in manufacturing facilities to software-based bots and personal assistants like Siri and Alexa, artificial intelligence (AI) has fast become ‘another colleague’ in the workplace, as businesses increasingly turn to AI to improve productivity and increase efficiencies. By Paul Trulove, Chief Product Officer, SailPoint.

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NEWS
How can automation save the partner programme?
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The challenge for vendors is keeping channel programmes simple while embracing complex new technologies as well as new regulation and compliance New research has emerged that reveals how the traditional partner programme is no longer held with the same regard by the channel partners. By Peter Olive, CEO, Vortex 6.

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NEWS
How smart cities can underpin our drive to a sustainable world

Sustainability is a powerful force for positive change in our world; one that is driving transformation, innovation and improvement across all aspects of society. No longer limited to conserving natural resources, sustainability now encompasses a range of challenges including urban growth, transportation, carbon footprint and even work-life balance. As the world’s population is expected to increase by an estimated 33% before 2050, and with nearly 70% of those people living in urban environments, sustainability has become a focal point for forward-thinking cities. Making city life work sustainably for all is a growing concern but one which is not insurmountable. By Haider Iqbal, Director of IoT, Public Services & Transport, Gemalto.

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NEWS
The future of retail: personalised AI-driven customer ‘extra-periences’
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The future of retail lies in customer-centric applications of smart technology, artificial intelligence (AI) and new, emerging technologies such as virtual and mixed reality, biometrics and omnichannel ecommerce experiences. By Anil Gandharve, VP and head of Retail, CPG and Manufacturing, Mindtree.

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NEWS
Finding success in an automated world

The age of automation is upon us, with Artificial Intelligence (AI) transforming our personal and professional lives. At home, asking Alexa to order goods and give us the weather forecast is quickly becoming the norm, and at work, some of us now find ourselves collaborating with robot colleagues, or co-bots. By Alexander Rinke, co-founder and CEO, Celonis.

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NEWS
AI - what's it all about?

By Matt Watts, Director of Technology and Strategy, NetApp.

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NEWS
Is your automated technology a threat to customer relationships?

We’ve all been there: trying to call our bank, GP, or utility provider, and having to press an infinite number of keys to get through to an automated voice that will make us wait on the line while letting us know that we’re number 20 in the queue. Companies claim that automating communication with the customer is making their journey much more efficient and streamlined. But is that really the case or are companies just putting a barrier between them and their customers? By Neil Hammerton, CEO, Natterbox.

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Videos

Ross Everard, Managing Director at Infinite Edge Technologies, plans to grow the company through the provision of digital solutions focusing on current customer challenges, such as IoT, the hybrid workplace, collaboration and digital business performance. Helping end users with speed to market, service effectiveness and new business model creation are just some of the benefits promised by this next generation IT approach.
Rob Mather, Sales Director at Power Control Ltd (PCL), offers some thoughts on the role that UPS systems have to play in helping the data centre industry reduce its carbon footprint, as well as on wider sustainability issues such as renewables, waste heat re-use, micro grids and the supply chain.
Richard May, Managing Director of VirtualDCS, offers some great insights as to the challenges and opportunities for the Channel as it seeks to help its customers address their business continuity/disaster recovery needs. In a market where many continue to hold on to the ‘comfort’ of legacy applications, Richard believes that the VirtualDCS CloudCover solutions portfolio, built around the company’s longstanding partnership with Veeam, offers a great opportunity for Channel companies to make a real difference when it comes to providing optimised BC/DR.
Sudheer Matta, Vice President Product Management AI Driven Enterprise, Juniper Networks, shares some insights from the company’s recent virtual summit – Driven By Experience. A key theme was the importance of using a combination of data and AI, including AIOps, to help improve network resilience, reliability, security and, ultimately, performance.

News

Nearly three quarters of UK businesses see a direct link between customer service and business performance.
Newly-formed 11:11 answers cloud market’s call for a single, trusted vendor to manage and monitor hybrid infrastructure.
Cybercrime remains one of the biggest threats worldwide, according to a new report from email cloud security and backup provider Hornetsecurity.
New product addresses the growing need to protect sensitive data, without sacrificing efficiency.