News

8th Annual Report analyzes data on IT and data center outages including causes, frequency, costs, and consequences.
600 billion annual impact: Aggregate downtime costs for the Global 2000 have soared 50% in two years.
New AI-driven Aternity innovations help enterprises prevent disruption, protect employee productivity, and advance autonomous IT operations.
SolarWinds research reveals growing confidence in automation, however concerns around accuracy, skills and oversight remain.

Expert Opinions

By: Brian Kreidler, Team Leader Project Engineering, ZIEHL-ABEGG Inc.
In a Q&A with Zendesk’s VP Marketing EMEA, Emma Acton reflects on how enterprise marketing is evolving. She discusses the shift towards brand-led demand, the continued evolution of account-based marketing,...
Zendesk EMEA CTO Matthias Goehler discusses how AI is reshaping customer service, from automation and cross-channel experiences to security, human empathy, and the shift toward more proactive support.