NEWS
How AI is Transforming IT Ops at William Hill

William Hill shares how AI and machine learning play a massive role in self-healing and the transformation that is taking place. Five years ago, companies would not be willing to even trust machines to start to make that decisional data. Today, it’s absolutely key to get visibility of all the piece of the jigsaw before making decisions on what can affect critical business services. AI helps analyze that metric explosion and make sense of it, because humans are limited by that. Not just understanding what the root cause of the problem is, but actually processing all this data coming through. https://www.williamhill.com/

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AIOps helps US Bank increase automation across the tool chain

Learn how AIOps will help US Bank increase automation across the tool chain by analyzing large, monitoring-driven data sets. US Bank shares how they have so much data to get through that the root cause correlation is a large part of the bank’s triage process today. With the help of automation, US Bank envisions that the resolution side will be more effective, delivering better up time and improving customer experience.

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How to Adopt an AIOps Strategy: CA Interview with Chris Kline

CA Technologies’ Chris Kline shares how to adopt an AIOps strategy in a DevOps world. Chris shares how AIOps enables a move away from siloed operations management and provides intelligent insights that drives automation and collaboration for continuous improvement. Since AIOps leverages big data, data analytics and machine learning to provide insight and enable a higher level of automation, no longer does IT Ops need to depend extensively on human operators for the management tasks that modern infrastructure and software require.

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LinkedIn Automates All of the Easy Things, and Makes all of the Hard Things Easy

Hear LinkedIn’s senior SRE, Todd Palino, share how the company continually improves the state of its infrastructure, so that the developers who are rolling out applications have a framework that they can do it within, and they can do it safely. LinkedIn currently generates over 50 terabytes a day of unique metrics on applications. No human is going to look at 50 terabytes a day of data and get anything useful out of it, so LinkedIn relies on systems give them some useful signal out of all that noise. By moving down the road of machine learning, LinkedIn can now do anomaly detection using machine learning models.

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TrueSight: Cerner's Goals for Capacity Management

Justin Martin, lead of capacity management team at Cerner, talks about his goals for the capacity management team – staying ahead of the business needs.

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TrueSight: BizOps for Capacity Management

Cerner has applied DevOps principles to their capacity management practice – and call it BizOps. This new BizOps model allows them to better service their internal clients – faster, more accurate recommendations that have built the trusted relationships needed for fast, efficient service.

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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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News

Milton Keynes site is major milestone in data centre operator’s expansion.
Carbon neutral remanufactured laptops will help decarbonise The Royal Mint’s IT estate, reducing Scope 3 emissions.
SailPoint Technologies Holdings has been acquired by Thoma Bravo, a leading software investment firm, in an all-cash transaction valued at approximately $6.9 billion. The agreement to be acquired was previously announced on April 11, 2022 and approved by SailPoint stockholders at the Special Meeting of Stockholders held on June 30, 2022.
Leeds United Football Club (LUFC) is improving the customer experience for fans and visitors when using the turnstiles at its Elland Road Stadium in Leeds as part of an upgrade to its existing Allied Telesis high capacity resilient network core.

Expert Opinions

Under pressure from big merchants and watchful regulators, the two mega app stores Apple and Google made concessions last year that gave merchants monetisation options outside of their stores. For example, in June 2020, the European Commission opened an anti-trust investigation to “assess whether Apple's rules for app developers on the distribution of apps via the App Store violate EU competition rules.”
By Richard Melick, Director, Product Marketing for Endpoint Security at Zimperium.
By Anthony Lamoureux, CEO of Velocity Smart, a global provider of smart locker solutions
By Dan Middleton, Veeam Regional VP for UK & Ireland