News

At its 2026 Relate event in Colorado, Zendesk outlined its push towards an autonomous service workforce, revealing new AI platform capabilities. The event focused on balancing AI-driven scale with trust,...
IT leaders survey finds that despite rising hardware costs and sustainability goals, 1/3 of mobiles, laptops and drives destroyed to protect data still function.
Announces global expansion of Fabric Geo Zones across five continents, the first network-level, multicloud sovereignty solution.
Demands for privacy and sovereignty expose limits of architectures built for centralised and borderless data flows.

Expert Opinions

Zendesk EMEA CTO Matthias Goehler discusses how AI is reshaping customer service, from automation and cross-channel experiences to security, human empathy, and the shift toward more proactive support.
In this Q&A, Doni Brass, SVP Product Strategy & Community at Guardz, discusses how MSPs are adapting to rising cyber threats, the shift toward platformisation, and how AI-driven automation and strategic...
At Atlassian Team '26 in Anaheim, industry leaders gathered to explore the next phase of AI, where context-aware systems and platform enhancements are set to redefine how work is automated and scaled across...
By Jamie Lyon, Chief Product and Strategy Officer at Lucid Software.