From SLAs to XLAs: why outcomes will define the next era of connectivity

Monday, 23rd February 2026 Posted 3 months ago in by Sophie Milburn

In this interview, Lorenzo Romano, CEO of GCX, explores the shift from traditional Service Level Agreements to Experience Level Agreements and what it means for MSPs delivering managed connectivity. He discusses the move towards measuring value through real-world outcomes rather than technical processes alone, and outlines how providers can evolve their service models to stay competitive in a changing market.

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