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Customer satisfaction drops as customer service agents more frequently use apologetic or polite vocabulary in a conversation, while customers benefit by being polite themselves, according to findings of the quarterly Zendesk Benchmark report released recently.
Read MoreLatest SUSE Cloud also includes advanced VMware capabilities plus enhanced scalability, automation and availability to ease enterprise OpenStack adoption and reduce costs.
Read MoreSyncro controllers bring shared storage with RAID along with storage clustering and failover to expanded lineup of Lenovo server systems.
Read MoreGridstore™ has revealed its mid-year review of their original 2014 industry predictions. With data growth showing no signs of slowing down and the variety and number of data storage solutions on the market also increasing, there continues to be a large amount of end-user confusion when it...
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Platform9 has emerged from stealth and unveiled its SaaS platform that transforms an...
Read MoreScalr has announced the release of Scalr Cost Analytics. Scalr Cost Analytics will enable a broad...
Read MoreA national provider of IT infrastructure is staging an event in the Sheffield City Region to show...
Read MoreRackspace has announced new features to its DevOps Automation Service including Windows Support and...
Read MoreWill leverage technology and expertise to expand Quantum’s cloud offerings.
Read MoreCloudVelocity says that the City of Asheville in North Carolina, with more than 80,000 residents,...
Read MoreNew and used car dealer Citygate has been able to reduce costs, simplify IT management and increase...
Read MoreThe EU General Data Protection Regulation is expected to be passed this year and take effect in...
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NAKIVO helps eLogic – a leading Internet and cloud services provider in Italy – to...
Read MoreCarl Ramsey appointed to new role as UK Solution Specialist at Talon Storage.
Read MoreBy Mike Joachamsen, Director Product Marketing and Alliances, Emulex.
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