Customer satisfaction rises overall

Customer satisfaction drops as customer service agents more frequently use apologetic or polite vocabulary in a conversation, while customers benefit by being polite themselves, according to findings of the quarterly Zendesk Benchmark report released recently.

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Quorum releases onQ v3.8

Quorum has announced the general availability of Quorum onQ™ v3.8. This latest version offers a long list of new features and enhancements — among them, the industry’s first truly agentless protection for application consistency. With this new feature, Quorum delivers the only...

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Lenovo ThinkServer now offering shared DAS clustering

Syncro controllers bring shared storage with RAID along with storage clustering and failover to expanded lineup of Lenovo server systems.

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Gridstore CEO, George Symons, reviews 2014 Storage Industry Predictions

Gridstore™ has revealed its mid-year review of their original 2014 industry predictions. With...

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VMware veterans launch 100% Cloud Managed Platform for Docker, KVM and VMware vSphere

Platform9 has emerged from stealth and unveiled its SaaS platform that transforms an...

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Scalr introduces Cloud Cost Analytics

Scalr has announced the release of Scalr Cost Analytics. Scalr Cost Analytics will enable a broad...

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World’s fastest SSD?

At the recent Flash Memory Summit, HGST previewed a new architecture for solid-state drives (SSDs)...

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New offerings for application acceleration

HGST has announced the launch of its new FlashMAX® III family of PCIe accelerators, which...

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Flash awards

At the 2014 Flash Memory Summit, NetApp, Inc. was honored with two awards for its leadership and...

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Arrow and SimpliVity sign pan-EMEA value-added distributor agreement

Arrow Electronics, Inc. and SimpliVity have announced a Pan-European agreement to deliver a...

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Big Data event to showcase opportunities for business

A national provider of IT infrastructure is staging an event in the Sheffield City Region to show...

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Kroll Ontrack announces new version of its proprietary Remote Data Recovery service

Enhancements to Ontrack Remote Data Recovery software make data recovery even more secure, fast and...

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Nimble Storage introduces Adaptive Flash Arrays

New CS300 and CS500 deliver a 50 per cent increase in performance.

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Tegile Systems continues to expand sales executive ranks

Tegile Systems says that David Bangs, a proven sales leader with significant revenue success and...

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Videos

Brad Johnson, Director, Industry Executive for Electric Utilities at Bentley Systems, explains how smart data centre developers are already recognising that real engineering value lives beyond the fence line....
In this interview, Tim Coach, Chief Evangelist of Community and Channels at Cynomi, brings a rare perspective shaped by experience across client, MSP, and vendor roles, exploring how security is evolving from...
Bill Tesarek, President of Alsay, explains that, as Texas accelerates its position as a hub for AI infrastructure, a less visible constraint is beginning to surface: water availability may become the limiting...

Expert Opinions

By Sarah Beechey, Practice Leader Data Center & AI, SHI.
By Peter Pugh Jones, Field CDO, Confluent.
By Ismail Amla, Senior Vice President Kyndryl Consult at Kyndryl.
By Fraser Hutchison, Vice President UK&I  at Cohesity