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AI in ITSM: current landscape and future challenges

Exploring the widespread yet challenging adoption of AI in ITSM, and the operational hurdles organisations face in scaling its impact.

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NEWS
OutSystems celebrates 2026 Innovation Awards for Agentic AI achievements

OutSystems acknowledges the real-world impact made by industry leaders harnessing Agentic AI at the Innovation Awards.

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NEWS
Cohesity secures US patent for AI system enabling secure GenAI on secondary data

Cohesity has been granted a US patent for its AI platform Gaia, which enables generative AI applications to operate on secondary enterprise data while maintaining existing security and governance controls.

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NEWS
AI's impact on identity security: a global perspective

The latest Semperis study highlights how organisations are struggling to secure identity systems as reliance on artificial intelligence grows.

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NEWS
Flashpoint Ignite adds Intelligence Requirements to align CTI with business priorities

Flashpoint introduces Intelligence Requirements within Ignite to enhance cyber threat intelligence...

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NEWS
Transforming AI capabilities: the launch of Siemens Intelligence Center X

Siemens introduces Intelligence Center X, aiming to streamline industrial AI integration to enhance...

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NEWS
bunny.net and STACKIT: building a secure, sovereign digital edge in Europe

bunny.net partners with STACKIT to deliver a high-performance CDN designed for EU-based data...

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NEWS
Keepit names new CRO, focusing on global expansion and data resilience

James Dwyer has been appointed as Chief Revenue Officer at Keepit to enhance global revenue...

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NEWS
Stellanor Datacenters appoints Gary Watson as Managing Director

Stellanor Datacenters is set for further expansion as Gary Watson steps in as Managing Director,...

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NEWS
Revealing the 2026 attack surface management index

Intruder's latest report reveals the pressing cybersecurity exposures faced by industries and how...

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NEWS
Scality reveals the ADI platform for AI-era data infrastructure

Scality introduces ADI, a sustainable solution designed for modern AI workloads and cyber security...

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NEWS
Barracuda Networks highlights rising email threats in 2026 report

New report exposes rising AI-driven email threats and evolving attacker tactics impacting...

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NEWS
Turnitin integrates with Google Workspace for education to foster responsible AI use

Turnitin joins Google Workspace for Education, aiming to support educators with AI tools and...

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NEWS
Cautious steps: UK SMBs and AI adoption trends

IONOS report reveals UK SMBs weigh AI adoption amidst cost, time, and trust challenges, preferring...

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NEWS
Enhancing cybersecurity with active exploits protection

Proofpoint has introduced a solution aimed at addressing cyber threats accelerated by AI, with a...

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Videos

REMI delivers renewable energy portfolio optimisation

Albert Hofeldt, Chief Product and Technology Officer at Power Factors, discusses the launch of Unity REMI: Renewable Energy Management Intelligence. REMI is the purpose-built intelligence engine that...

What to do when delivery volumes shrink and prices climb?

Oskar Lampe, Regional Director at BCS Consultancy, discusses how supply chain disruption, material shortages and rising costs are creating new challenges for data centre construction projects.

High AI adoption, but limited readiness across Asia

Chris Street, Group Chief Revenue Officer of ST Telemedia Global Data Centres, discusses the findings of a new regional research study, Mind the Gap: Bridging the AI Infrastructure Readiness Divide, examining...

Closing the visibility gap in modern MSP cybersecurity

Kristian Wright, Co-Founder and CEO at enhanced.io, discusses why MSPs must move beyond traditional endpoint security and embrace a unified approach across endpoint, network, cloud, identity, and IoT...

Expert Opinions

Why scalable foundations are critical to long-term AI ROI

By Heather Barton-Jones, Area Vice President, UiPath.

Five ways partners can help customers stay ahead of AI-powered threat actors

By Daniel Hurel, Senior Vice President, Westcon EMEA Go-To-Market at Westcon-Comstor

AI sovereignty must go beyond chips and models - how local LLMs can help businesses build sovereign AI

By Tobie Morgan-Hitchcock, CEO & co-founder, SurrealDB.

Automated vs Manual API Testing: Which Approach Is Right for You?

Compare automated vs manual API testing — pros, cons, tools, and use cases. Learn when to choose each approach and how to combine them for better results.

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