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Customer satisfaction drops as customer service agents more frequently use apologetic or polite vocabulary in a conversation, while customers benefit by being polite themselves, according to findings of the quarterly Zendesk Benchmark report released recently.
Read MoreLatest SUSE Cloud also includes advanced VMware capabilities plus enhanced scalability, automation and availability to ease enterprise OpenStack adoption and reduce costs.
Read MoreDefense Information Systems Agency selects Unisys to continue supporting the department's enterprise resource planning, systems management and other activities.
Read MorePlatform9 has emerged from stealth and unveiled its SaaS platform that transforms an organization's existing servers into an AWS-like agile, self-service private cloud within minutes. The platform significantly reduces the operational complexity for IT and offers single pane of glass management...
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Scalr has announced the release of Scalr Cost Analytics. Scalr Cost Analytics will enable a broad...
Read MoreRackspace has announced new features to its DevOps Automation Service including Windows Support and...
Read MoreNew and used car dealer Citygate has been able to reduce costs, simplify IT management and increase...
Read MoreThe EU General Data Protection Regulation is expected to be passed this year and take effect in...
Read MoreNew chip with brain-inspired non-von Neumann computer architecture has one million neurons and 256...
Read MoreSurvey of UK & Ireland financial services sector reveals companies are set to spend as...
Read MoreReflexis, a leader in integrated real-time execution and workforce management solutions, has...
Read MoreQsan Technology, Inc. has been picked by cloud hosting expert 1st Easy as favourite to provide the...
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Due to the improving economy and enhanced financial prospects in South Korea, enterprises embrace...
Read MoreAccording to the newly published International Data Corporation (IDC) Worldwide Black Book (Doc...
Read MoreFireHost, the secure cloud provider, has appointed Eleri Gibbon as Vice President of EMEA. In this...
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