Customer satisfaction rises overall

Customer satisfaction drops as customer service agents more frequently use apologetic or polite vocabulary in a conversation, while customers benefit by being polite themselves, according to findings of the quarterly Zendesk Benchmark report released recently.

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Unisys wins contract worth up to 28 million dollars

Defense Information Systems Agency selects Unisys to continue supporting the department's enterprise resource planning, systems management and other activities.

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VMware veterans launch 100% Cloud Managed Platform for Docker, KVM and VMware vSphere

Platform9 has emerged from stealth and unveiled its SaaS platform that transforms an organization's existing servers into an AWS-like agile, self-service private cloud within minutes. The platform significantly reduces the operational complexity for IT and offers single pane of glass management...

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Scalr introduces Cloud Cost Analytics

Scalr has announced the release of Scalr Cost Analytics. Scalr Cost Analytics will enable a broad...

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Rackspace announces enhanced DevOps Automation Service

Rackspace has announced new features to its DevOps Automation Service including Windows Support and...

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Citygate expands to new sites in partnership with Node4

New and used car dealer Citygate has been able to reduce costs, simplify IT management and increase...

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Only one in a 100 Cloud providers meet proposed EU Data Protection requirements

The EU General Data Protection Regulation is expected to be passed this year and take effect in...

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New IBM SyNAPSE chip could open era of vast neural networks

New chip with brain-inspired non-von Neumann computer architecture has one million neurons and 256...

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IT budgets set to increase according to a third (37%) of financial services organisations

Survey of UK & Ireland financial services sector reveals companies are set to spend as...

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Reflexis chooses IBM Cloud infrastructure

Reflexis, a leader in integrated real-time execution and workforce management solutions, has...

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Qsan is 1st Easy first choice

Qsan Technology, Inc. has been picked by cloud hosting expert 1st Easy as favourite to provide the...

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South Korea’s improving economic conditions boost ICT expenditure

Due to the improving economy and enhanced financial prospects in South Korea, enterprises embrace...

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Worldwide IT market showing tentative signs of improvement

According to the newly published International Data Corporation (IDC) Worldwide Black Book (Doc...

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Firehost appoints EMEA VP

FireHost, the secure cloud provider, has appointed Eleri Gibbon as Vice President of EMEA. In this...

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Videos

Eric Herzog, Chief Marketing Officer at Infinidat, explains how enterprises should be thinking about their cyber security strategy today, the difference between the next-generation and traditional approaches...
Lizzy McDowell, Director of Marketing at Kao Data, discusses the launch of the company’s Critical Careers: Celebrating Women in Digital Infrastructure – a new campaign highlighting the stories,...
Michael Akinla, Business Manager UK / Ireland / Nordics at Panduit, explains that, as increasing numbers of data centres are being developed with GPU-based compute as a key growth opportunity, factoring in...
Prakash Govindan, Gradiant’s co-founder and COO, discusses the challenges facing both the data centre and semiconductor industries when it comes to water usage. The company is currently working with two data...

Expert Opinions

By Eric Herzog, CMO at Infinidat.
By Frank Jones, CEO, IMS Evolve.
Managed Network Solutions and IT services provider Evolve is celebrating its 20th anniversary. Since it was founded in 2005, Evolve has grown from a startup to a leading specialist, serving household name...
As Official Partner of the Ferrari Hypercar team, ServiceNow’s AI Platform powers Ferrari’s global operations, supporting real-time race operations and connecting employees, dealers, suppliers, and...