Delivering deeper understanding of customers

Zendesk, Inc. has launched Insights, its next-generation analytics tool for organizations to measure and visualize the impact of their customer service interactions managed through its cloud-based customer service platform.

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Cabinet minsters fail to see the big picture in shift to SMEs

Cabinet Ministers are failing to grasp the bigger picture behind the government’s move to embrace IT services supplied through SMEs says Peter Groucutt, managing director of Databarracks. This is following comments that small firms are apparently unable to effectively support the IT...

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Kwintet invests in a unified communications future with Interoute

The global manufacturer expects to greatly reduce costs by rolling out Interoute Cloud Hosted Microsoft Lync to mobile users across its global offices.

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Calyx extends management services portfolio

Calyx has significantly extended its Managed Services portfolio, offering more proactive customer...

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Appirio continues European growth

Appirio, a global cloud consultancy, has announced a number of high profile customer wins, a...

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InfinityQS debunks Cloud Computing myths

Now available for download, “Cloud Mythbusters: Dispelling the Myths of Manufacturing in the...

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Bivio adds central security management

This new service adds advanced , high speed cyber security

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Corero Delivers Turn-Key DDoS Visibility

Network security specialist couples up with Splunk to provide DDoS dashboards 

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Enventis brings added services and security to its cloud

Adding services such as data protection and secure cloud Wi-Fi means the company can offer its...

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Libelium Links with Barcelona Smart Cities Cloud Platform

Municipal-scale IoT services become possible using this wireless-based sensor network

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Cloud ‘wars’ ignore customer casualties

Survey respondents report staggering failure rates across 'tech giant' IaaS implementations...

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KEMP helps Irish TV broadcaster to deliver Six Nations Championship win

Load balancers from KEMP Technologies stream real time video for RTÉ Player.

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RadiusGroup works with Flexiant

RadiusGroup and Flexiant work together to bring cloud services to the Russian market.

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Zurich helps Cloud-dependent companies

Insurance enhancement protects businesses from income loss when cloud suffers physical damage.

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Videos

Nirav Shah, Founder & Director of Technical Excellence at Infrassist, explains that 24x7 IT monitoring and defence is essential for SMBs as an often distributed workforce needs protection around the clock, not...
Edgar Van Essen, Managing Director, CCO and Partner for Switch Datacenters, outlines a dramatic decline in water use, new cooperative stakeholder models including green residual heat exchange networks, and a...
Data Centre World Frankfurt 2026
In this conversation, Daniel Welling, Co-Founder of MSP Finance Team, shares his perspective on the financial realities facing managed service providers today. He explores why profitability can be difficult to...

Expert Opinions

At Atlassian Team '26 in Anaheim, industry leaders gathered to explore the next phase of AI, where context-aware systems and platform enhancements are set to redefine how work is automated and scaled across...
Implemented a phased replacement and migration of Hill Dickinson’s Wide Area Network (WAN) and security infrastructure.
Connectivity, Not Compute, Will Decide the AI Race. By Mahesh Krishnaswamy, Founder and CEO of Taara.