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Freshworks transforms IT service management at Scotland’s Crown Office and Procurator Fiscal Service

With Freshservice, The Crown Office and Procurator Fiscal Service now has an 86% “excellent” CSAT score and has seen an over 12% SLA improvement in just six months.

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NEWS
SnapLogic introduces GenAI Builder

Industry-first no-code product applies conversational interfaces to existing applications and experiences eliminating the need for costly and scarce AI coding expertise.

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NEWS
CISOs face the challenge of new risks

Only 38% of CISOs across EMEA believe their cyber resilience state is mature, according to new research from Palo Alto Networks and IDC Research.

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NEWS
Research finds IT leaders are choosing hybrid cloud strategies

According to a recent study by Citrix, 25% of organisations surveyed in the UK have already moved half or more of their cloud based-workloads back to on-premises infrastructures, or are considering doing so, in a phenomenon known as cloud repatriation.

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NEWS
Societal shifts will dramatically shape IT industry

Insight Enterprises has released its 2024 Trends Report, highlighting the key trends that will...

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NEWS
Kao Data completes £206m debt raise

New debt facility, provided by leading data centre lender, Deutsche Bank, is extendable to £356...

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NEWS
Eco-digital economy expected to double in the next five years to almost $33 trillion

Nearly eight in ten organizations say they are experiencing a dual transition towards a more...

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NEWS
Transforming building management

New platform features built-in cybersecurity, faster network speeds and innovative technology to...

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NEWS
Onfido launches Compliance Suite

Qualified Electronic Signature and One-time Password, combined with Onfido’s off-the-shelf...

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NEWS
Portus Data Centers expands Hamburg site

14MW facility will address growing demand for well-connected colocation.

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NEWS
Majority of UK IT teams already implementing or planning for AI

However, despite recognising the benefits of AI-driven customer interactions, only a third of...

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NEWS
Versa Networks launches 'industry first' Unified SASE Gateway

Versa Networks has introduced a new line of Unified SASE gateways delivering 100+ Gbps throughput...

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Videos

Data centre investment moves into the mainstream

Lottie Tollman, Head of Data Centres Advisory, EMEA and Gonzalo Martín, Head of Data Centres Capital Markets, EMEA, both at Colliers, the international property adviser, explain why data centres are no longer...

Levelling the playing field: Cisco 360 insights for smaller partners

Steven Heinsius, Vice President of Product Management & Marketing EMEA, explains what sets the new Cisco 360 program apart for MSPs. He highlights how it enables outcome-driven managed services and shares...

Hyphen architects exciting digital infrastructure future with new CEO

Eva Diego, the new CEO of Hyphen, an international architectural practice working with many of the world’s leading brands and digital infrastructure developers, explains how global demand for critical...

Driving innovation in the energy resilience industry

Lenaik Andrieux, General Manager – Power Systems EMEA, India & Australia, Rehlko, explains how the acquisition of The Wilmott Group, a UK-based supplier of critical backup-power solutions, makes Rehlko one...

Expert Opinions

FIRE SAFETY AT SCALE: PROTECTING MODERN DATA CENTER CONSTRUCTION SITES

As data center construction across North America accelerates, projects are becoming larger, faster and more complex than ever before – and the consequences of getting fire safety wrong have never been...

How to prepare for the Cyber Security and Resilience Bill

By Matt Middleton-Leal, Managing Director EMEA, Qualys

When geopolitical tensions meet climate change: why contingency planning is no longer optional

By Sean McDevitt, Business Development Leader ICS Cool Energy UK.

Autonomous buying is here: Preparing for the era of AI-powered commerce

By Fiona Reid, Director of International Business at Pattern

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