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Contact centres require human touch to function in a hybrid world

Contact centre leaders report empathy leads the way, hybrid models will be the future, and technology’s only just getting started for their businesses in 2021.

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NEWS
Arrow Electronics expands ArrowSphere with Bitdefender MSP cybersecurity portfolio

Collaboration delivers advanced threat prevention, detection and response solutions to managed service providers across EMEA in a phased approach.

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NEWS
Veezoo launches Cloud: data analytics for everyone

Veezoo is a smart virtual assistant that empowers non-technical users to get fast, meaningful business insights from cloud databases using natural-language questions.

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NEWS
Nokia provides 5G private wireless networking to KATCH Network, Japan

KATCH to offer autonomous private 5G networks for enterprises and manufacturing companies in West Mikawa region, Aichi Prefecture.

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NEWS
Return to the office full-time? No thanks!

Survey by tech job marketplace hackajob shows changing attitudes to work. Hybrid working is the new...

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NEWS
Blockchain technology provides a potential game changer for clothing supply chain

As governments around the world crack down on companies whose supply chains are linked to forced...

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NEWS
OpenText introduces new content services platform to power modern work in the cloud

OpenText Core Content and OpenText Core Case Management empower customers to securely capture,...

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NEWS
AT&T Cybersecurity launches Managed Endpoint Security solution

AT&T Managed Endpoint Security with SentinelOne provides comprehensive endpoint protection for...

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NEWS
Lack of skills threatens AI progress

O’Reilly has published the results of its annual AI Adoption in the Enterprise 2021 survey. The...

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NEWS
Clavister provides 5G security to LATAM mobile operator

Clavister's 5G Security Solution is to be deployed by a LATAM telecoms provider to enhance the...

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NEWS
6G to consider societal requirements

The Next Generation Mobile Networks (NGMN) Alliance publishes its first 6G White Paper focusing on...

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NEWS
HCL to drive end-to-end IT transformation at UD Trucks

HCL’s next-gen IT services to accelerate UD Trucks’ digital transformation journey.

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Videos

Empowering MSPs to Combine Human Expertise with CISO Insights

Erin McLean, CMO at Cynomi, explains how MSPs can use embedded CISO intelligence to manage enterprise-wide cybersecurity programs. She discusses translating technical controls into business outcomes, engaging...

Aprovis at DCW Asia - Part 1

DCW Asia 2025 - Part 1 of 3

Levelling the playing field: Cisco 360 insights for smaller partners

Steven Heinsius, Vice President of Product Management & Marketing EMEA, explains what sets the new Cisco 360 program apart for MSPs. He highlights how it enables outcome-driven managed services and shares...

Why Proactive Cybersecurity Is Non-Negotiable for MSPs

In this conversation, ESET UK Country Manager, Matt Knell, discusses why MSPs must move beyond basic endpoint protection and adopt a layered, proactive security approach. He shares practical insights on MDR...

Expert Opinions

The Human Factor: Consumer technology suppliers in danger of customer dissatisfaction through AI chatbot use

By Paul Lindsell, Managing Director, MindMetre Research.

Setting the strategic foundations: Why agentic AI must serve the business, not the other way around

By Sachin Agrawal, Managing Director, Zoho UK.

Future-proofing data centres: The hidden power of adaptable infrastructure

Operational sustainability in the data centre industry is increasingly dependent on infrastructure that can evolve without disruption, such as cooling pipework systems that can be easily maintained or rerouted...

How MSSPs can adopt AI with confidence

By Haris Pylarinos, Founder and CEO of Hack The Box

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