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Five9 hires leading Gartner CX Analyst Steve Blood

Five9, provider of the Intelligent CX Platform, has appointed Steve Blood as Vice President of Market Intelligence and Evangelism at Five9. Based in Europe, Blood will focus on shaping and elevating Five9’s positioning as it expands its global leadership in customer experience.

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NEWS
Lakeside Software unveils AI-powered SysTrack Intelligence Package

Proprietary AI engine identifies issues before an influx in help desk tickets.

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NEWS
Nearly half of UK IT decision makers think AI will make their companies’ services redundant

Nearly half (49%) of UK IT decision makers surveyed think AI will make their companies’ services redundant in 3-5 years, according to a new survey commissioned by Auxilion, provider of digitally transformative IT services and solutions.

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NEWS
Infinera introduces line of high-performance 1.6 Tb/s optics

Infinera has introduced a new line of high-speed intra-data center optics based on monolithic indium phosphide (InP) photonic integrated circuit (PIC) technology.

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NEWS
KPMG and Databricks form strategic alliance to boost AI innovation

KPMG UK has formed a strategic alliance with Databricks, a leader in data and artificial...

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NEWS
Ardian completes acquisition of green data centre platform Verne

Ardian will support Verne with up to $1.2bn of commitment to fund an ambitious and sustainable...

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NEWS
Juniper Networks introduces new Partner Advantages

Juniper Partner Advantage 2024 expands its partner ecosystem and AI-Native Networking offerings to...

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NEWS
Kao Data appoints Kalay Moodley as its new Chief People Officer

Kalay Moodley joins Kao Data from Digital Realty, following a long-standing and rewarding career...

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NEWS
Uptime Institute launches Data Center Academy in Kingdom of Saudi Arabia

Uptime Institute has launched the Uptime Institute Data Center Academy in the Kingdom of Saudi...

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NEWS
Bridewell acquires Arculus Cyber Security

Arculus’ public sector cyber security expertise supports Bridewell’s Critical National...

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NEWS
Securing the future together

FluidOne and its Cyber Security Associates division (CSA) acquire SureCloud Cyber Services to...

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NEWS
Hiren Vaghela joins nLighten UK

nLighten UK has appointed Hiren Vaghela as the latest member of its fast-growing UK sales team. In...

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Videos

Aprovis at DCW Asia - Part 3

DCW Asia 2025 - Part 3 of 3

Aprovis at DCW Asia - Part 2

DCW Asia 2025 - Part 2 of 3

Making the most of the Middle East’s digital infrastructure

James Netherwood, Head of Research Middle East, Capacity and Datacloud, discusses the upcoming Capacity Middle East event and the launch of Datacloud Middle East. The events unite over 3,500 executives from...

“Paranoid” Security, AI Risks, and the Future of MSSPs

Martin Jakobsen, Founder and Director of Cybanetix, explains how his team takes a “paranoid” security approach, using AI, automation, and analyst training to proactively detect threats. He discusses why...

Expert Opinions

Smarter transformations: how AI can lighten the load

By Cody David. Head of AI and Innovation. Syniti - part of Capgemini.

Why channel partners can’t afford to ignore first-party data

By Rishi Kapoor, Head of WW Partner Sales Engineering & Solutions: Technology & Innovation Partners at Alteryx

IDTechEx Investigates: Could New Nuclear Feed Power-Hungry Data Centers?

IDTechEx Technology Analyst Noah El Alami discusses the potential of the new generation of nuclear technologies – fission small modular reactors (SMRs) and fusion energy – in powering the ever-increasing...

Southco’s blind mate floating mechanism empowers efficient cooling in data centres

By Joe Peng, Design Engineering Manager

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