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Generative and agentic AI set to transform customer service

With less than half of consumers happy with the service they receive and only 16% of agents satisfied with their roles, AI-led transformation can unlock significant commercial potential; but customers still want a ‘human factor’.

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NEWS
Swiss law firm Homburger AG moves to iManage Cloud

Firm advances its cloud-first strategy and enhances security with iManage Cloud offering locally hosted in Switzerland.

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NEWS
Improving the digital employee experience

Use cases put people at the center of automated endpoint management.

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NEWS
SailPoint expands MSP offering

Program growth will help more organisations create identity security programs grounded in a modern, scalable, AI-fueled platform.

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NEWS
Compass Datacenters and Schneider Electric use AI to transform data centre maintenance

Using Schneider Electric EcoCare and the power of data analytics, Compass is realizing a 40%...

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NEWS
Syntys enters MENA market

Syntys launches with significant operational footprint and ambitious expansion plans.

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NEWS
Vertiv introduces flexible, high-density heat rejection system

The Vertiv CoolLoop Trim Cooler is an energy-efficient and space-saving solution designed to...

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NEWS
Verne strikes 10MW deal with Nebius to further expand Europe’s AI capacity

AI infrastructure company Nebius to deploy new NVIDIA GPU cluster at Verne’s 100%...

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NEWS
Channel partners eye cloud growth but must upskill to seize opportunities

Survey of nearly 900 Westcon-Comstor partners across eight countries reveals a desire to develop...

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NEWS
Bringing the future faster to the EMEA data centre market

Excel Networking Solutions, a leading EMEA wide supplier of cabling solutions for the LAN...

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NEWS
TrueCommerce xChange doubles down on channel partner relationships

Channel network focuses on cultivating current partnerships and fostering a space that prioritizes...

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NEWS
WSO2 debuts AI-driven automation

The newest releases of WSO2 Identity Server, Asgardeo IDaaS, and Private Identity Cloud add...

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Videos

Redefining the battery blueprint

Mike Nagus, CEO of LiNova, a battery tech company, talks backup power infrastructure, UPS and battery technologies – comparing and contrasting traditional approaches and solutions with some of the emerging...

A new benchmark for high-density multi-fibre testing

Nigel Hedges, Application and Technical Specialist at Fluke Networks explains that, as fibre density increases and performance margins tighten; driven by AI, cloud, and next-generation digital infrastructure,...

Why getting AI right matters more than getting there first: lessons in automation culture and service delivery

In this interview, Dr. Brian Luckey, Chief Information Officer, and Kris Laskarzewski, Chief Transformation Officer at Integris, discuss the realities of embedding AI into a services business. From 'fail fast'...

Hot-water cooling addresses the AI power challenge

Dr. Peter de Bock, vice president, Data Center Energy and Cooling Technology, Eaton, discusses what the launch of the NVIDIA Rubin platform means for data centre power demand, explaining that it could be a...

Expert Opinions

Powering the Future Responsibly: Driving Data Centre Growth with Sustainability at the Core

By Darren Ellis; Managing Director, EMEA, Park Place Technologies.

Why AI data centres are becoming a critical infrastructure cyber risk

By Arik Diamant, Principal Solution Architect, at Claroty.

Power quality: The unseen phenomenon behind some of the biggest data centre challenges

By Christopher Butler, President, Embedded and Critical Power.

Cooling AI Responsibly: A New Path to Water Resilience

New research shows water use by data centers worldwide will more than triple by 2050, impacting water-stressed regions the most. Water scarcity poses a material risk to data center operations and expansion....

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