With the next wave of productivity expected to stem from integrating AI into end-to-end business operations, Sopra Steria Lumina is a Business Process Services (BPS) offering that places AI at the core of organisational operations. It is designed to support changes in how enterprises manage and deliver business processes.
The offering combines AI capabilities with experience in delivering mission-critical, regulated services at scale. It is intended to integrate people, processes, data, and intelligent automation while maintaining governance, security, and sovereignty requirements. Its stated objectives include reducing costs, accelerating processes, supporting decision-making, improving resilience and compliance, and enhancing the experience of citizens, customers, and employees.
Sopra Steria Lumina integrates AI into day-to-day business operations from the outset, embedding AI within BPS operations to support continuous operational improvement. This approach helps to build on Sopra Steria's experience of delivering transformation programmes across regulated environments.
Government: AI-enabled service delivery is used to improve operational efficiency, including the autonomous resolution of a significant proportion of inbound queries.
Police: AI-enabled solutions are used to streamline processes and contribute to operational budget savings.
Financial Services: Platforms managing large volumes of debt demonstrate the solution's application in complex financial operations.
Defence: User portals support HR processes, reducing administrative effort and allowing personnel to focus on other tasks.
Health: Automation solutions are used to support NHS workflows.
The offering also includes capabilities across business functions. In finance and accounting, routine processes can be orchestrated to reduce costs and minimise manual rework. In HR, automation of employee queries is intended to improve resolution times and operational efficiency.
The Lumina Academy is designed to develop AI capabilities within client organisations by providing public and private sector employees with technical skills and training in ethical AI. Its purpose is to help ensure that workforce capability, processes, and governance develop alongside advances in AI technology.
Sopra Steria Lumina is intended to support organisations seeking to incorporate AI into Business Process Services by integrating AI into operating models across regulated environments.
