NEWS
Customer service - the future is virtual

Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to Gartner, Inc.

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Equinix hires new head of EMEA Channel Partner Program

Former Palo Alto Networks channel chief, Oren Yehudai, to lead Equinix EMEA program as digital disruption continues to evolve enterprise needs.

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Where next for the agritech revolution?

The race is on to become the dominant digital platform in the agriculture sector, harnessing technologies that boost agricultural productivity through data capture and integration, according to new research from PA Consulting Group.

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NEWS
REN inaugurates Riba De Ave data centre

REN – Redes Energ?ticas Nacionais - has inaugurated the Riba de Ave data centre, an infrastructure which allows to significantly strengthen the security of the Security Telecommunications Network (RTS – Rede de Telecomunica??es de Seguran?a) and of the remaining critical information...

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NEWS
Gatwick is world’s first major airport to introduce a cloud-based Flight Information System

Gatwick’s 1200 cloud-based screens take up only 3Mbps – making the system extremely fast and...

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Filestream’s EDMS supports GDPR compliance and rapid business growth at Kingsley Healthcare

File Stream integrates with DocuSign to provide a digital signature and contract exchange solution...

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Ciena unveils new capabilities to help network operators prepare for 5G

Introduces open and adaptive wireline network architecture to enable scale and automation.

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With just a few clicks to the Edge Data Centre

Rittal launches Edge Data Centre Configurator.

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Quick quantum

Toshiba Europe GmbH has developed what it says is the world's fastest quantum key distribution...

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Storage with charm

Storage Made Easy (SME) has announced the availability of the Storage Made Easy™ Enterprise...

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Juniper Networks’ expanded portfolio makes enterprises multicloud-ready

Expanded portfolio in the data centre, campus, branch and cloud simplifies the journey to a secure...

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NEWS
Edmond de Rothschild banks on LzLabs for modern mainframe alternative

Moving core banking system and data to Linux-based x86 fosters greater innovation, integration and...

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Videos

Mark Banfield, Chief Revenue Officer at TeamViewer, discusses how the company is using its Tia (TeamViewer Intelligent Assistant) and a ‘shift left’ approach to move IT support from reactive to more...
Drew Gravitt is Senior Director of Distributed Generation & Microgrid Sales at Mission Critical Group (MCG) explains how the demand for data centres is surging due to AI and digital services and how this is...
In this interview, Melanie Douglas, Sales Manager EMEA & Global Partner Program Manager, discusses how the company is evolving its Microsoft 365 migration expertise into AI readiness, governance, and Copilot...

Expert Opinions

As UK data centre capacity continues to expand, ensuring electrical resilience under fire conditions is an important design priority. Fire protection enclosures play a vital role in maintaining circuit...
Cooling is one of the most expensive operational outlays in data centre operations: reducing its cost and improving Power Usage Effectiveness (PUE) is therefore one of the primary challenges for data centre...
Why water quality has become a defining variable in AI-era data center commissioning By Jacob Paugh, Senior Director of Global High Tech at ChemTreat.