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The solution offers MSPs the opportunity to white-label a proven Service Desk as a Service, enabling them to provide their customers with sophisticated automation workflows powered by ServiceNow. This eliminates the need for MSPs to build their own SDaaS infrastructure.
Through the select customer rollout, POPX has demonstrated its ability to deliver a market-leading, seamless customer experience and robust scalability. This scalability allows MSPs to expand service desk capabilities in line with client growth without requiring significant infrastructure upgrades, offering both flexibility and cost-efficiency.
“Over the past year, we’ve seen incredible success with this solution operating for select customers. Their feedback has been instrumental in refining the solution,” says Andy Venables, CEO, POPX Ltd.
“Now, MSPs of all sizes can benefit from this highly effective, enterprise-grade service desk solution without the challenges of creating it themselves. This is our way of helping MSPs unlock more value for their customers,” says Venables.
"Working with POPX is vital to driving continuous business improvement for our customers,” said Ira Simon, senior director, partner strategy and programs at ServiceNow. “The partnership will enable faster adoption of the Now Platform, which translates to measurable value and higher levels of client satisfaction.”
MSPs who white label the new solution will be able to create their own branded portal, and all data will be kept separate for each client. Users access the service desk through a web interface, eliminating the need for on-premise software installation and maintenance. The MSP takes responsibility for managing the service desk, including staffing, training, and system updates.
