Survey highlights IT admin concerns

JumpCloud has published the findings from its Q2 2023 small to medium-sized enterprise (SME) IT Trends Report, “Flexibility and Ingenuity: What’s Powering Small and Medium-Sized Enterprise IT Management in 2023.” The report provides updated survey results and new findings to the company’s twice-annual SME IT Trends Report first released in June 2021.  

The latest edition of the report shows that just after SMEs successfully established the new workplace normal following the pandemic, significant turbulence in the macroeconomic environment has threatened to upend the system again. Instead of lockdowns and supply chain shortages, businesses are now dealing with layoffs and recession fears on top of external threats growing in sophistication, regulatory and compliance pressures, and increasingly complex IT tool sprawl.  

JumpCloud commissioned this biannual survey of SME IT admins to gain unique insights into the day-to-day experiences of IT professionals who power and secure operations without enterprise-level budgets and staff. The most recent survey results, polled from 1,221 admins in the US, UK, and France, highlight that while IT teams are successfully managing the workplace, they need an IT environment built around an open directory platform.  

While 77% of SME IT admins across all regions want a single tool to do their job, organisational sprawl continues to force them to use many more. Consolidating tools shifts an enormous tech burden from overwhelmed IT admins, who seek to leverage technology to manage complicated, frustrating, and time-intensive processes. With both security and employee experience top of mind for admins, heeding IT’s call for centralised operations can result in a better UX for users, increased convenience and effectiveness for admins, and enhanced security for all.