Digitalisation World

UK retailer uses Cloud Services to scale TV and Social Media campaigns

Published in Cloud + MS Colocation/Hosting Data Analytics DC Facilities + Colo Design + Optimisation Infrastructure Platform Security Software Storage Storage + Servers Storage Technology

December is the most important month of the year for UK retailer Marks and Spencer, and its advertising campaigns are the cornerstone of its holiday strategy. When its 2013 primetime Christmas TV ad campaign encouraged people to visit a dedicated website, it was vital it could cope with the spike...

Published in Cloud + MS Colocation/Hosting Data Analytics DC Facilities + Colo Design + Optimisation Infrastructure Platform Security Software Storage Storage + Servers Storage Technology

Customer satisfaction drops as customer service agents more frequently use apologetic or polite vocabulary in a conversation, while customers benefit by being polite themselves, according to findings of the quarterly Zendesk Benchmark report released recently.

Published in BC/DR Cloud + MS Colocation/Hosting Data Analytics DC Facilities + Colo Design + Optimisation Flash Infrastructure Management Platform Security Server Technology Software Software Defined DC & Storage Storage + Servers Storage Technology Virtualisation

Latest SUSE Cloud also includes advanced VMware capabilities plus enhanced scalability, automation and availability to ease enterprise OpenStack adoption and reduce costs.