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Genesys Cloud CX helps employees improve quality, speed and accuracy
  • Published in AI

Genesys has introduced expanded generative AI capabilities for experience orchestration, helping organisations unlock deeper customer and operational insights using the power of Large Language Models (LLMs) as a force multiplier for employees.

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NEWS
81% of enterprises in the search for new cybersecurity vendors

Research reveals top vendor marketing strategies required to influence buyer awareness and purchasing decisions during challenging economic times.

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NEWS
Vertiv enhances its Three-Phase UPS Channel offering in EMEA

New go-to-market strategy addresses channel partners’ increased demand for higher power and three-phase UPS to meet customers’ growing digital requirements.

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NEWS
Netskope Intelligent SSE selected by Transdev

Implementation is part of Transdev's Cloud-First approach to better manage technological obsolescence.

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NEWS
Telehouse Europe powers operational and customer experience excellence

The colocation provider has restructured its operational team to include a new Data Centre Services...

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NEWS
IBM to build its first European Quantum Data Centre

The IBM facility in Ehningen, Germany, is expected to open in 2024.

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NEWS
Riverbed adds Intelligent Automation

Riverbed Alluvio leverages intelligent automation to automate workflows across tool silos with...

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NEWS
CrowdStrike unveils ‘1-Click XDR’

New innovations for Falcon Cloud Security extend unified agent and agentless cloud visibility and...

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NEWS
Towards AI-first Security Cloud

Cisco launches new security service edge (SSE) solution to enable superior hybrid work experiences...

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NEWS
Cisco launches Full Stack Observability Platform

New vendor-agnostic Cisco Full-Stack Observability (FSO) Platform brings data together from...

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NEWS
Foresight Factory launches Business Decision-Making Platform

Collision blends AI, ML and human intelligence to enable enterprise B2C businesses to anticipate...

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NEWS
Zscaler enables a secure, connected workplace for Primetals Technologies

The Zscaler Zero Trust Exchange platform supports the network redesign for local internet breakouts...

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Videos

Industry under-prepared for surge in AI data centre demand

Tim Collier, director and UK data centre lead at Turner & Townsend, explains what’s needed to build confidence in the industry and to deliver data centres on schedule, how to navigate heightened competition...

AI accelerates adversaries and reshapes the attack surface

Zeki Turedi, CrowdStrike Field CTO Europe, discusses the findings of the company’s 2026 Global Threat Report, which reveals that AI is accelerating the adversary and expanding the enterprise attack surface....

Inside Inforcer’s view on MSP evolution in the Microsoft AI and security era

In this interview, Jack Cooke, Senior Director of Global Partner Programs at Inforcer, discusses how MSPs are evolving in response to AI, security and the growing complexity of the Microsoft ecosystem. He...

Scaling cybersecurity and unlocking third-party risk management for MSP growth

In this discussion, David Primor, CEO of Cynomi, and Dennis Boone, President of SlashBlue, explore why third-party risk management is rapidly becoming essential for MSPs and MSSPs. They share real-world...

Expert Opinions

Leading Law Firm Partners with Principle Networks

Implemented a phased replacement and migration of Hill Dickinson’s Wide Area Network (WAN) and security infrastructure.

DC Byte and Data Centres Australia collaborate to promote independent market insights and forecasting

First Australian Data Centre Forecast Report provides new insight and context on data centre development in Australia.

The AI Boom Is Outpacing the Networks That Power It – It’s Time to Revolutionize Connectivity

Connectivity, Not Compute, Will Decide the AI Race. By Mahesh Krishnaswamy, Founder and CEO of Taara.

AI Infrastructure relies on heat innovation for viability

By Richard Clifford, VP of sales & Solutions EMEA Salute.

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