NEWS
Businesses fail to measure or monitor customer service quality

Research highlights lack of consensus on what quality means and finds many businesses prevented by cost, resource and technology barriers from achieving it.

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NEWS
Red Hat underpins Brazil's first OpenStack-based Cloud

New cloud infrastructure based on Red Hat Enterprise Linux OpenStack Platform helps Dualtec improve operational efficiency by 35 percent, enables company to expand cloud services.

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FalconStor debuts Cinder integration

New abstraction layer opens the door to FreeStor data services stack for organizations looking to take advantage of flexibility, cost savings of open, software-defined approach to storage.

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Node4 N4Protect DDoS service launches

Industry-leading DDoS protection in one service, without upfront investment.

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Alteryx secures $85 million investment

Led by Iconiq Capital and Insight Venture Partners to drive generational shift in analytics and...

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Equinix and Oracle collaborate

Enterprise customers gain high performance, low latency, and highly secure global direct access to...

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SanDisk unveils FlashSoft® Software

Latest solution delivers unprecedented I/O acceleration to virtual environments.

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8TB drive for surveillance

Seagate Technology has launched what it says is the world’s first 8TB surveillance hard drive...

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British American Tobacco extends partnership with Fujitsu

Fujitsu to manage deployment of Office 365 to help boost productivity and improve working lives...

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It only takes one hour to detect APTs on network, apparently

Survey reveals unmanaged credentials are the biggest security issue for organisations and IT...

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New Head of Architecture to drive future development at RDT

General insurance software provider RDT has appointed digital specialist Mark Degenaar as its new...

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NEWS
Cloud traffic to quadruple by 2019

The fifth annual Cisco® Global Cloud Index (2014-2019)  forecasts that global cloud traffic...

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Videos

In this interview, Josh Ewing, VP of eNlighten Managed Services at Namos Solutions, discusses how managed services are evolving beyond traditional break-fix models towards value-led, outcome-focused delivery....
Oliver Simonnet, Lead Cybersecurity Researcher at CultureAI, discusses the findings of the company’s The State of Enterprise AI Usage: The Illusion of Control report, which reveals a growing gap between how...
Daniel Reeves, CEO of The Computer Clinic Bicester, shares how the business has evolved from its roots into a modern IT services provider supporting both consumers and organisations. He discusses shifting...

Expert Opinions

By Jamie Woodhall, UK Technical and Innovations Manager at Rentokil Specialist Hygiene.
By Chris Riche-Webber, VP of Business Intelligence and Analytics, SmartRecruiters.