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Self-service and AI are redefining how consumers view customer service

Two-thirds (66%) of UK consumers would choose text-based channels over speaking with a live person on the phone when it comes to customer service.

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Bringing NetOps and DevOps closer together
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Pioneering programme from F5 set to inspire major industry shift, equipping NetOps to better support automation, continuous delivery and continuous improvement.

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Seeking a better way to share cyber threat intelligence

New research conducted by Ponemon finds 66 percent of respondents indicate better threat intelligence could have prevented or minimized the impact of a cyber attack.

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NEWS
Midcounties Co-Operative chooses colocation with Six Degrees

Birmingham South data centre now hosts Midcounties Co-operative’s full spectrum of IT services and data, ensuring stable and secure systems across the whole business.

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Check Point launches CloudGuard

New cloud security product family prevents account hijacking and Gen V cyber-attacks on SaaS...

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Cloud security - Palo Alto has it covered

Palo Alto Networkswill welcome more than 10,000 attendees to its Epic Cloud Security Event...

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Civica becomes newest member of the Cloud Industry Forum

Civica, a market-leading specialist in business-critical software, digital solutions and managed...

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Microsoft unveils the UK’s 'most powerful' cloud services

The M-Series virtual machines (VMs) in Azure can handle very large workloads that involve a lot...

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NEWS
88% of IT leaders unable to deliver on organisation’s need for business agility

100% of IT leaders with high degree of cost transparency are on company board, compared with 54%...

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Cloudian enables S3-compatible storage access for NVIDIA’s Deep Learning GPU System

Cloudian has announced the integration of a plug-in within NVIDIA’s Deep Learning GPU Training...

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Dell EMC expands server capabilities

Industry-leading 14th generation PowerEdge servers, the bedrock of the modern data center, adds...

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Cogeco Peer 1 forms Strongbox partnership

Superfast processing power, integrated with Managed Microsoft Azure Services, on a pay as you go...

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Videos

GRDs help future-proof data centres

Matt Wilkins, Global Director of Design and Engineering at Colt DCS, explains that data centre operators need ‘controlled flexibility’ now more than ever, as tightened regulatory environments, skills gaps,...

Removing a fundamental bottleneck to AI data centre growth

Sean Burke, CEO at Enteligent, positions 800V DC to 50V DC as the ‘missing piece’ in AI data centre power design. While 800VDC distribution solves the upstream limitations of traditional AC infrastructure,...

From reactive to predictive IT: using AI to transform support models

Mark Banfield, Chief Revenue Officer at TeamViewer, discusses how the company is using its Tia (TeamViewer Intelligent Assistant) and a ‘shift left’ approach to move IT support from reactive to more...

Scaling cybersecurity and unlocking third-party risk management for MSP growth

In this discussion, David Primor, CEO of Cynomi, and Dennis Boone, President of SlashBlue, explore why third-party risk management is rapidly becoming essential for MSPs and MSSPs. They share real-world...

Expert Opinions

Why CISOs need to rethink security metrics and move beyond scan counts

By Sohail Iqbal, CISO at Veracode.

The OT blind spot in data centre resilience

Why visibility into supporting operational systems matters just as much as protecting core IT.

From Data Hoarding to Data Intelligence: Unlocking Value in Storage

By Stewart Hunwick, Field CTO, Storage Platforms and Solutions, Dell Technologies.

Building smarter factories: the role of network observability in automotive manufacturing

By Eileen Haggerty, area vice president, product & solutions at NETSCOUT.

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